Austin heat response desk

Move every urgent request to confirmed help.

Select an incoming need, review explainable routing options, and create an auditable handoff from live capacity.

Available seats and kits102

316 total capacity

Incoming needs2

waiting for routing

Active referrals8

9 tracked cases

Routing decisions6

auditable handoffs

Live capacity map

Demand is moving faster than provider updates.

Chestnut-31 food
Govalle-42 cooling
Mueller+29 transit
North Loopstale legal
Riverside-12 clinic

Incident routing desk

Route the next waiting case.

Latest handoffEastside Cooling Hall

41 available; open now

36
Transit requestMarcus Reed

Needs bus vouchers to reach clinic appointment.

Same-day appointment; limited phone access
Recommended routeSt. Mark Transit Vouchers

Mueller - Transit vouchers

103
  • matches transit need
  • same neighborhood: Mueller
  • 40 available
  • open now
Backup 1Eastside Cooling Hall

Govalle - Cooling center

36
  • 40 available
  • open now
Backup 2Riverside Family Clinic

Riverside - Walk-in clinic

25
  • 13 available
  • open now

Provider status

Capacity board

Live
Eastside Cooling Hall Govalle - Cooling center
Open
40 availableLast verified 3801m
Hope Food Pantry Chestnut - Food pantry
Filling fast
9 availableLast verified 6693m
North Loop Legal Aid North Loop - Legal aid
Full
0 availableLast verified 6710m
Riverside Family Clinic Riverside - Walk-in clinic
Open
13 availableLast verified 6664m
St. Mark Transit Vouchers Mueller - Transit vouchers
Open
40 availableLast verified 6664m

Referral operations

Caseworker queue

Alicia Brown

Cooling: Older adult reports dizziness and no working AC.

Offered by Eastside Cooling Hall
Kim family

Food: Parent with two children needs food pickup before evening shift.

Offered by Riverside Family Clinic
Maria Santos

Cooling: Grandmother reports no AC and dizziness during heat advisory.

Offered by St. Mark Transit Vouchers
D. Nguyen

AC relief and transit voucher for clinic visit

Accepted by Eastside Cooling Hall
Jordan Lee

Legal: Tenant received eviction notice and needs same-day intake.

Offered by Eastside Cooling Hall
J. Carter

Legal: Eviction notice requires same-day legal triage.

Offered by St. Mark Transit Vouchers
J. Carter

Legal aid intake for eviction notice

Rerouting by North Loop Legal Aid
M. Alvarez

Food box and cooling center within walking distance

Offered by Hope Food Pantry

Audit trail

Freshness feed

3801mEastside Cooling Hall

Routed Jordan Lee for legal; 40 capacity remains. Reasons: 41 available, open now.

3804mEastside Cooling Hall

Eastside Cooling Hall added 12 units; 41 remain available.

3805mEastside Cooling Hall

Eastside Cooling Hall added 12 units; 29 remain available.

3805mEastside Cooling Hall

Routed Alicia Brown for cooling; 17 capacity remains. Reasons: matches cooling need, same neighborhood: Govalle.

6664mRiverside Family Clinic

Routed Kim family for food; 13 capacity remains. Reasons: 14 available, open now.

6664mSt. Mark Transit Vouchers

Routed Maria Santos for cooling; 40 capacity remains. Reasons: 41 available, open now.

6664mSt. Mark Transit Vouchers

Routed J. Carter for legal; 41 capacity remains. Reasons: 42 available, open now.

6686mHope Food Pantry

Dropped from 22 to 9 food boxes after school pickup surge.

6689mEastside Cooling Hall

Added 12 seats after volunteer shift extension.

6696mNorth Loop Legal Aid

Marked full; referrals are now routed to remote intake.

6703mRiverside Family Clinic

Confirmed walk-in capacity for children and seniors.