316 total capacity
Austin heat response desk
Move every urgent request to confirmed help.
Select an incoming need, review explainable routing options, and create an auditable handoff from live capacity.
waiting for routing
11 tracked cases
auditable handoffs
Live capacity map
Demand is moving faster than provider updates.
Chestnut-31 food
Govalle-42 cooling
Mueller+29 transit
North Loopstale legal
Riverside-12 clinic
Incident routing desk
Route the next waiting case.
Latest handoffSt. Mark Transit Vouchers
103matches transit need; same neighborhood: Mueller; 39 available; open now
Food requestN. Patel
Parent needs food box before a night shift starts.
No vehicle; two childrenRecommended routeHope Food Pantry
100Chestnut - Food pantry
- matches food need
- same neighborhood: Chestnut
- 21 available
- filling but still usable
Backup 1St. Mark Transit Vouchers
44Mueller - Transit vouchers
- 38 available
- open now
- works with no-vehicle constraint
Backup 2Eastside Cooling Hall
36Govalle - Cooling center
- 34 available
- open now
Provider status
Capacity board
Eastside Cooling Hall Govalle - Cooling center
OpenHope Food Pantry Chestnut - Food pantry
Filling fastNorth Loop Legal Aid North Loop - Legal aid
FullRiverside Family Clinic Riverside - Walk-in clinic
OpenSt. Mark Transit Vouchers Mueller - Transit vouchers
OpenReferral operations
Caseworker queue
Alicia Brown
Cooling: Older adult reports dizziness and no working AC.
Offered by Eastside Cooling HallJ. Carter
Legal: Eviction notice requires same-day legal triage.
Offered by St. Mark Transit VouchersMarcus Reed
Transit: Needs bus vouchers to reach clinic appointment.
Offered by St. Mark Transit VouchersKim family
Food: Parent with two children needs food pickup before evening shift.
Offered by Riverside Family ClinicMaria Santos
Cooling: Grandmother reports no AC and dizziness during heat advisory.
Offered by St. Mark Transit VouchersD. Nguyen
AC relief and transit voucher for clinic visit
Accepted by Eastside Cooling HallJordan Lee
Legal: Tenant received eviction notice and needs same-day intake.
Offered by Eastside Cooling HallJ. Carter
Legal: Eviction notice requires same-day legal triage.
Offered by St. Mark Transit VouchersJ. Carter
Legal aid intake for eviction notice
Rerouting by North Loop Legal AidM. Alvarez
Food box and cooling center within walking distance
Offered by Hope Food PantryAudit trail
Freshness feed
Routed Marcus Reed for transit; 38 capacity remains. Reasons: matches transit need, same neighborhood: Mueller.
Hope Food Pantry added 12 units; 21 remain available.
Hope Food Pantry used 6 units; 3 remain available.
Routed J. Carter for legal; 39 capacity remains. Reasons: 40 available, open now.
Eastside Cooling Hall used 6 units; 34 remain available.
Eastside Cooling Hall used 6 units; 34 remain available.
Eastside Cooling Hall used 6 units; 34 remain available.
Eastside Cooling Hall added 12 units; 52 remain available.
Routed Jordan Lee for legal; 40 capacity remains. Reasons: 41 available, open now.
Eastside Cooling Hall added 12 units; 41 remain available.
Eastside Cooling Hall added 12 units; 29 remain available.
Routed Alicia Brown for cooling; 17 capacity remains. Reasons: matches cooling need, same neighborhood: Govalle.
Routed Kim family for food; 13 capacity remains. Reasons: 14 available, open now.
Routed Maria Santos for cooling; 40 capacity remains. Reasons: 41 available, open now.
Routed J. Carter for legal; 41 capacity remains. Reasons: 42 available, open now.
Dropped from 22 to 9 food boxes after school pickup surge.
Added 12 seats after volunteer shift extension.
Marked full; referrals are now routed to remote intake.
Confirmed walk-in capacity for children and seniors.